Request form for Repairs or Return Merchandise Authorizations (RMAs)

Click to Complete RMA Form

Product Return Policy

1) Returns must be shipped freight prepaid. All return shipping charges are your responsibility.
2) Bioclear requires pre-authorization for the return of all products. Bioclear will not be liable for any loss of, or damage to, unauthorized return items.
3) Bioclear will repair or replace all units under warranty (see below for warranty terms), and we will ship all products free via UPS Ground.

Return Procedure

1) Before submitting for an RMA number, please make sure that you have correctly followed the installation instructions and operating procedures for the products that are located in the User’s Guide.
2) Complete and submit the RMA Request Form found here.
3) On the RMA Request Form, make sure you have the following information: Contact name; Contact phone and fax number; E-mail address; Bioclear’s product part number; Serial number for each product returned; Complete description of the technical problems for each product returned.
4) Read and check the box to indicate you have read both the Bioclear Repair Policy and the Return Procedure and then click “Submit” below. RMA number will be issued within 24 hours after all proper documents have been received.
5) All returns must be complete including accessories, cables, manuals and software included with the original shipment.
6) RMA number should be clearly written on the shipping label and the label placed on the shipping box.
7) No return will be accepted without an RMA number.

Warranty Terms

We offer a 30 day money-back satisfaction guarantee

  • If the product is returned unopened within 30 days of shipping, then a FULL-PRODUCT REFUND will be processed
    • SHIPPING IS NOT INCLUDED IN THE REFUND and we ask that the customer arrange the shipping back to Bioclear’s Warehouse

PRIOR TO RETURNING ANY ITEMS, PLEASE COMPLETE AND SUBMIT THE RMA REQUEST FORM FOUND HERE.

Warranties

  • We offer warranties on our re-usable products as follows:
    • 1 Year Warranty from date of purchase
      • HeatSync
      • HeatSync Mini
      • Blaster – Please try the steps on the Blaster Troubleshooting sheet first
        • Only valid if using approved wipes and using aluminum trihydroxide powder
    • 6 Month Warranty from date of purchase
      • Instruments, including; C1-Clark Explorer, C2-Sculpting Point, C3-Curved Sculpting Paddle, C5-Micro-Hemostat, C6-Scalpel Handle, C7-Curved Micro-Pliers, C8-Matrix Sculpting Scissors, C12-Twin Ring Forceps, Smile Design Wheel
      • HeatSync Guns – Only valid if using approved wipes and heated composite ONLY
      • Twin Rings – Only valid if using our forceps and STEAM AUTOCLAVE ONLY
      • A refurbished HeatSync, HeatSync Mini, or Blaster
    • If it is not listed above, then we do not warranty it
  • We can usually repair HeatSyncs, HeatSync Minis, and Blasters, so those need to be returned for evaluation
  • We can not repair instruments, HeatSync guns, or Twin Rings, so they do not need to be returned
    • HOWEVER – please send us a picture of the broken item for our records

RMA Shipping

  • Once we have entered the information into our system, we will email you an RMA sheet to be included in the return package to help with processing. We ask the customer to arrange the shipping back to us on their shipping account.
  • If it is an item for repair or exchange then we will pay for the return shipping.

Course Registration and Cancellation Policy

We require a written notification of cancellation more than 30 days prior to a course for a full refund of the deposit or rescheduling the date. The written notice must be submitted to the Bioclear Learning Center Director via email at [email protected]. Cancellations made within the 30 day period prior to the course date are not eligible for refunds or rescheduling.